Return Policy

At Gloss & Glow, your satisfaction is our priority. Every product is carefully inspected before shipping to ensure it arrives in excellent condition.

Damaged Products

If your order arrives damaged, defective, or with any issue related to the received product, you must notify us within the first 24 hours after delivery.

To assist you quickly and effectively, please include:

• Order number.
• Clear photos of the product and packaging.
• A description of the issue encountered.

Resolution Process

Once the report has been reviewed and validated, our team will evaluate the case and provide the appropriate solution, which may include product replacement, exchange, or personalized assistance depending on the situation.

Important Considerations

• Returns do not apply in cases of product misuse.
• Products must remain in their original packaging and must not have been altered.
• For hygiene and safety reasons, certain personal-use products may not be eligible for return, except in cases of manufacturing defects or shipping-related damage.

Contact

If you need assistance with a return or have any questions regarding your order, you may contact us through our official support channels.